Our Story

Built on trust,
driven by precision.

From a single van and a big idea — to a global network connecting 194 countries. This is the VELO Courier story.

Est. 2018 · London, UK
VELO
Precision Courier · Global Delivery Network
194+
Countries Active
48
Global Hubs
99.7%
On-Time Rate
500+
Team Members
The beginning

A different kind of courier

VELO Courier was founded on a simple conviction: that courier services had become commoditised, anonymous, and careless. We believed delivery could be — and should be — an experience worth trusting.

Starting with a fleet of three vans and a small team of obsessive logistics engineers, we built our network from first principles. Every process was designed around one question: what would genuinely delight the customer?

Today, VELO Courier operates across 194 countries with 48 global hubs, handling millions of shipments each month — from next-day parcels to fine art consignments and cold-chain pharmaceuticals.

2018
Founded
London, United Kingdom
194+
Countries
Active delivery destinations
48
Global Hubs
Strategically positioned
500+
Team Members
Across 32 countries
How we got here

Six years of relentless growth

Every milestone earned, not inherited. Each step forward was built on the one before it.

2018
Founded in London
Three vans. Six team members. A firm conviction that courier services deserved to be radically better. Operations launched covering Greater London.
2019
Proprietary Tracking Platform
Launched our in-house tracking engine, replacing third-party systems with real-time, scan-point-level visibility for every shipment.
2021
International Expansion
Crossed into 50 active countries. Opened our first international hub in Frankfurt and established the Dubai corridor for Middle East coverage.
2022
API & Developer Platform
Launched the REST API, enabling enterprise clients and e-commerce platforms to integrate directly with our network within hours.
2024
Cold Chain Certification
Achieved GDP certification for pharmaceutical logistics. Launched temperature-controlled services in 28 countries, serving clinical trial networks globally.
2026
194 Countries Active
Flagship offices on six continents. 48 strategically positioned global hubs. 500+ team members. The network never sleeps.
What drives us

Values we live by

Every decision we make, every route we plan, every parcel we handle — filtered through these core commitments.

🎯
Precision

We are obsessed with accuracy — in timing, in handling, in communication. A missed window or a misplaced update is never acceptable.

🔍
Transparency

Real-time tracking is a promise, not a feature. You should always know exactly where your shipment is and when it will arrive.

🤝
Reliability

We guarantee what we promise. Our 99.7% on-time rate isn't a statistic — it's a contract with every customer we serve.

Speed

Time is money. Our network is engineered to reduce dwell times, accelerate customs, and keep parcels moving at every hour.

🌍
Sustainability

We offset 100% of air freight emissions and operate an EV fleet for last-mile domestic deliveries in 12 major cities.

💡
Innovation

We build the logistics technology we wish existed — from predictive ETA engines to fully automated customs documentation.

The people

Leadership team

A collective of logistics veterans, technology builders, and operations experts — united by a shared obsession with delivery excellence.

A
Alexandra Mercer
Chief Executive Officer
20 years in global logistics
D
Daniel Osei
Chief Operations Officer
Ex-DHL, FedEx operations lead
P
Priya Krishnamurthy
Chief Technology Officer
Built tracking systems at scale
J
James Whitfield
VP Global Logistics
Freight networks, 40+ countries
S
Sofia Reinholt
VP Customer Experience
NPS champion — score 72
M
Marco Delacroix
VP Network Expansion
Opened 18 hubs in 4 years
Y
Yuki Tanaka
Head of Engineering
API platform architect
R
Rachel Ibrahim
Head of Compliance
GDP, IATA, CITES certified
Work with us

Let's build
together.

Ready to experience a courier service that's genuinely different? Send us a message or track your first parcel today.